Contact Us
We’re here to help you fit the pieces together.
At TimberKin, every family puzzle we carve is personal. Whether you have a question about customization, your order status, or need help choosing the perfect gift, our team is ready to assist.
How to reach us:
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Email: support@mytimberkin.com (This is our primary contact method. We aim to respond to all inquiries within 24 hours).
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Studio Address: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States.
Business Hours:
We are available to assist you during the following hours:
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Monday - Friday: 9:00 AM – 6:00 PM (EST - Eastern Standard Time)
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Saturday - Sunday: Closed (But feel free to email us, and we’ll get back to you first thing Monday!)
Quick Tip: If you are reaching out about an existing order, please include your order number so we can help you more effectively.
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CUSTOMER SUPPORT
We are here to help! To ensure we resolve your issues as effectively as possible, please contact us primarily via email.
Email: support@mytimberkin.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)
Response Time: We aim to respond within 24 hours during business hours.
Store Address: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States
