Contact Us

We’re here to help you fit the pieces together.

At TimberKin, every family puzzle we carve is personal. Whether you have a question about customization, your order status, or need help choosing the perfect gift, our team is ready to assist.

How to reach us:

  • Email: support@mytimberkin.com (This is our primary contact method. We aim to respond to all inquiries within 24 hours).

  • Phone: +1 (310) 493-1693

  • Studio Address: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States.

Business Hours:

We are available to assist you during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM (EST - Eastern Standard Time)

  • Saturday - Sunday: Closed (But feel free to email us, and we’ll get back to you first thing Monday!)

Quick Tip: If you are reaching out about an existing order, please include your order number so we can help you more effectively.

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