Payment Information

Simple, Safe, and No Extra Fluff.

At TimberKin, we know that when you're ordering a custom puzzle for your family, the last thing you want to worry about is a complicated checkout. We’ve kept our payment process as solid and reliable as the wood we carve. To make sure your data stays 100% private, we process every single order through PayPal.

Wait, do I need a PayPal account?

Not at all! We get this question a lot. While we use PayPal’s secure "gate" to handle the transaction, you don’t need to be a member to shop with us. You can use your preferred credit or debit card just like you would anywhere else.

Here is the quick way to do it:

  1. Once your cart is full of goodies, head to the Checkout page.
  2. Pop in your shipping details so we know where to send the magic.
  3. Choose PayPal as your payment method.
  4. When the secure window opens, simply look for the option that says “Pay with Debit or Credit Card” or “Checkout as Guest.”
  5. Enter your card info, hit confirm, and you’re done! No passwords to remember.

Why we trust this method

By using this setup, TimberKin never actually sees your card numbers or bank info. That stays strictly between you and the payment processor. We just get a "thumbs up" that the payment is good, and we start carving your order right away.

When will the charge happen?

Your payment method will be charged the moment you finish the checkout. Keep an eye on your inbox we’ll fire off a confirmation email immediately so you know your order is officially in our hands.

Need a hand with the checkout?

If the page is acting up or you just have a quick question about how it all works, don't sweat it. Drop us a line at support@mytimberkin.com. We’re always around and happy to help you get things squared away!

CUSTOMER SUPPORT

We are here to help! To ensure we resolve your issues as effectively as possible, please contact us primarily via email.

  • Email: support@mytimberkin.com

  • Phone: +1 (310) 493-1693

  • Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)

  • Response Time: We aim to respond within 24 hours during business hours.

  • Store Address: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States

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