At TimberKin, we take great pride in our handcrafted wooden puzzles. Since each piece is custom-made and engraved specifically for your family, we want to ensure you are completely satisfied with your purchase.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return if there is an issue with your order.

2. Damaged or Incorrect Items

Because our products are personalized, we cannot accept returns for change of mind. However, your satisfaction is our priority. Please inspect your order upon reception and contact us immediately at support@mytimberkin.com if:

• The item was defective or damaged during transit.

• You received the wrong item.

• There is a misspelling that differs from the names you provided in your order.

In these cases, we will send a replacement or issue a full refund at no extra cost to you.

3. How to Start a Return

To start a return or report an issue, please contact us at support@mytimberkin.com.

• Please include your order number and clear photos of the item and its packaging.

• Items sent back to us without first requesting a return will not be accepted.

4. Returns Address

Once your return is approved, please ship the item to our studio at: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States.

Please note: Unless the item is defective, the customer is responsible for paying the shipping costs for returning the item.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Cancellations

Since we start the carving process quickly, you may request a cancellation within 12 hours of placing your order. After this window, we may have already begun crafting your unique piece.