PRODUCT DESCRIPTION

Keep the warmth of family close, even in the coldest seasons.

Celebrate the unique bond of your household with the Personalized Penguin Family Wooden Puzzle from TimberKin. Meticulously handcrafted from premium beech wood, this freestanding art piece features a loving family of penguins cuddling together around a vibrant, deep red heart. Each puzzle piece represents a cherished family member, individually cut and custom-engraved with their names. With its beautiful natural wood grain contrast and smooth finish, it serves as a timeless daily reminder of love, connection, and the beauty of belonging.

• Customized for Your Family: Personalize your display with custom-engraved names on each individual penguin piece to match your unique family dynamic.

• Premium Beech Wood Artistry: Handcrafted from high-quality, durable beech wood featuring a stunning contrast between rich charcoal-toned outerwear and soft, natural wood grain faces.

• Substantial Freestanding Display: At 2 cm (approx. 0.8 inches) thick, the sturdy construction ensures each interlocking piece fits together seamlessly and stands perfectly on its own.

• Exquisite Refined Details: Features precision laser-cut lines, intricately engraved facial expressions, and tiny heart details on the cheeks.

• A Heartfelt Gift of Love: The perfect meaningful keepsake for parents, grandparents, anniversaries, housewarmings, or holiday décor.

PRODUCT DETAILS

• Brand: TimberKin

• Material: Premium Solid Beech Wood (Eco-friendly, non-toxic, and built to last)

• Thickness: 2 cm (0.8 inches) for a heavy, premium freestanding feel

• Configurations: Available in custom family options from 3 to 5 penguins to perfectly represent your family size.

• Care Instructions: Wipe gently with a soft, dry cloth. Keep away from water, prolonged moisture, or direct heat to protect the natural stained wood.

Handcrafted with Care, Shipped with Love.

Thanks for stopping by TimberKin! Since every family puzzle we make is custom-carved right here in our Smithfield, Virginia studio, we don’t just pull items off a shelf. We take the time to make sure every piece of wood is smooth and every name is engraved perfectly.

How long will it take?

• Processing Time: It usually takes us 3 - 5 business days (Monday to Friday) to get your order carved, polished, and packed. During the busy holiday rush, we might need a couple of extra days, but we’ll always keep you posted.
• Transit Time: Once it leaves our hands, your package will typically travel for 5 - 8 business days before reaching your doorstep.
• Total Wait Time: You can generally expect to see your puzzle in about 8 - 13 business days after you hit the order button.

Shipping Rates

We like to keep things simple and fair:

• Flat Rate Shipping: Just $6.95 for any standard order within the USA.
• Free Shipping: If you spend $75 or more, the shipping is on us! It’s our way of saying thanks for supporting our small business.

Track Your Package

As soon as your order is ready for the road, we’ll fire off a Shipping Confirmation email with your tracking number. You can follow your puzzle's journey directly on our "Track Your Order" page.

Where do we ship from?

Everything is sent directly from our studio at: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States.

Quick heads-up: Please double-check your address at checkout. We want your puzzle to get to the right home, and we can’t be responsible for deliveries if the address provided was incorrect.

Missing Packages?

If your tracking says "Delivered" but the porch is empty, please check with your neighbors or your local post office first they usually have the answer. If it’s still missing after that, drop us a line at support@mytimberkin.com within 3 days, and we’ll help you track it down.

International Shipping

Right now, we only ship within the United States. We’re hoping to share our wooden keepsakes with the rest of the world soon!

We want you to love what we’ve carved for you.

Every single wooden puzzle that leaves our Smithfield studio is made to order. Because we engrave these specifically for your family, they’re one-of-a-kind pieces. We take a lot of pride in our work, but we also know that things don’t always go exactly as planned. If there’s a hiccup with your order, we're here to fix it.

The 30-Day Window

You’ve got a full 30 days after your puzzle lands on your doorstep to let us know if something isn't right. After that month is up, we generally can't take items back.

Damaged, Wrong, or Misspelled Items

Since our puzzles are personalized, we can’t really do returns just because of a change of heart. However, we’ve got your back if:

• The puzzle arrived broken or got beat up during shipping.
• We accidentally sent you the wrong design.
• There is a typo that’s different from the names you gave us when you ordered.

In any of those spots, just breathe easy we’ll send out a brand-new replacement or give you every cent back. It won’t cost you anything extra to fix our mistake.

How to get it sorted

If you need to report an issue, please just shoot an email to support@mytimberkin.com.

• Make sure to include your order number.
• Please attach a few clear photos of the damage or the mistake so we can see what happened.
• A quick heads-up: don’t ship anything back to us without checking in first, or we might lose track of it.

Where to send returns

If we’ve asked you to mail an item back, please send it to our workshop here: 3539 Longwood Dr, Smithfield, VA 23430-5505, United States.

Just so you know: unless we messed up or the item is defective, you’ll need to cover the shipping costs to get the item back to our studio.

How the refund works

Once your return arrives and we’ve had a look, we’ll send you an update. If it's all good, we’ll put the money back onto your original payment method within 5-7 business days. Every bank is a little different, so it might take a few extra days to show up in your PayPal or bank balance.

Changing your order

We start carving pretty quickly to stay on schedule. If you need to cancel or change something, please tell us within 12 hours of your purchase. Once we’ve started cutting the wood for your specific piece, we can't really stop the process.